FAQ

Frequently Asked Questions

Currency & Payment

Why are prices shown in USD, but my payment is processed in KRW?

Prices shown in USD are for reference only.

Due to our multi-market setup and payment processor's settlement currency, your payment will be processed in Korean Won (KRW).

Currency conversion is handled automatically by your bank or payment provider. You may check the real-time exchange rate with your bank or payment provider before placing an order.

Your bank or payment provider may charge a foreign-transaction or currency-conversion fee for cross-border purchases. These fees are charged by your bank or payment provider, not by Caeliria.

As a small gesture of apology for this inconvenience, we will include a complimentary gift with your package.

If you are not comfortable with these payment conditions, please do not place an order.

We are currently working on better solutions and sincerely apologize for any inconvenience caused. Thank you for your understanding.

Orders & Payment

Q. When will my order be shipped?

Orders are processed within 1–2 business days after payment is completed. Once shipped, delivery usually takes approximately 7–14 days, depending on the destination and shipping conditions.

Q. Can I cancel my order after placing it?

If you need to cancel your order, please contact us within 15 minutes. Once an order has been packed or entered the shipping preparation process, cancellation may no longer be possible.

Q. Can I change my order after placing it?

If your order has not yet been packed, you may contact us to request a change to another item within the same product listing. Changes may not be possible once the order has been packed.

Q. What payment methods do you accept?

You can use the payment methods available at checkout. Payment information is securely processed through our payment providers.

Shipping

Q. How long does shipping take?

Orders are processed within 1–2 business days. After shipment, delivery usually takes approximately 7–14 days.

Delivery times may vary depending on the destination, customs processing, local carriers, weather, and other circumstances.

Q. How much is shipping?

Fixed KRW pricing, USD for reference only.

Orders under 49200 KRW (~$35) : 13,800 KRW (~$10) shipping fee
Orders of 49200 KRW (~$35) or more: Free shipping

Fixed KRW pricing, USD for reference only.

Q. How can I track my order?

Once your order has been shipped, we will send the tracking number to the email address provided with your order.

You can use the tracking number to check the status of your shipment.

Returns & Refunds

Q. Can I return my order?

Yes. You may request a return within 14 days of receiving your order.

Returned items should be in their original condition, including being unworn and unused, with original tags and packaging where applicable.

Returns may be limited if the value of the product has been significantly reduced due to wear, use, or damage.

Q. Who pays for return shipping?

For returns due to personal reasons, such as a change of mind, the customer is responsible for the return shipping costs.

If the return is due to an incorrect item, damaged item, or another issue caused by us, we will cover the necessary return shipping costs.

Q. How will I receive my refund?

Approved refunds will be issued to the original payment method used for the purchase.

Q. Where should I send my return?

Please contact us before sending any item back.

Once your return request is approved, we will provide the return address and instructions.

Please do not send a return to an address without prior approval.

Product Information & Quality

Q. Will the actual product look exactly like the photos?

We make every effort to display our products as accurately as possible. However, colors may appear slightly different depending on lighting, photography conditions, monitor settings, and device screens.

Q. Are all products inspected before shipping?

Yes. All products undergo a quality inspection before being shipped.

Q. What should I do if my item arrives damaged?

If your item arrives damaged due to shipping, please contact us within 2 days of receiving your order and provide photos showing the condition of the item and packaging.

After reviewing the issue, we will provide an appropriate replacement or refund solution.